Resort, Hotel and Motel Claims
As the owner of a resort, hotel, or motel, major damage to your property goes far beyond the physical damage. It impacts your income and the needs of your guests, too. You do not have the time to be worrying about the insurance claims process and the stacks of complicated paperwork to be completed on deadline. Since 1946, our licensed public adjusters have lifted the burden of managing insurance claims on your own. We evaluate and document not only the physical damages, but also the income lost from business interruption.
Our dad had a vision buying property in Valdez, Alaska and he did so on a handshake and drew up the plans for the hotel on the back of a brown paper bag. We have been here for 50 years and certainly one of the hardest things we’ve ever had to do was watch dad’s dream burn down. We realized that we were in over our heads. So I reached out to Drew and Adjusters International. We never looked back. His adjusting team, estimating team, forensic accounting team, and inventory team all descended on our little town making us feel incredibly special—almost as if we were his only client. He overdelivered on his promise to us. Drew and Tim were always a bright ray of light. We were able to focus on rebuilding the best hotel possible. You were one of the best investments we ever made in our lives and we are certain you earned your fee many times over.
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1
You just suffered serious damage to your resort/hotel/motel and you are wondering what to do next.
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2
You call your insurance company and wait for an adjuster to come out, hoping they will have your best interests at heart.
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3
You move from the asset side of your insurance company's ledger to the liability side.
We Can Help
Knowing everything you possibly can about the "fine print" of your insurance policy before you have any substantive dialogue with your insurer is an absolute necessity. Know what you are covered for and how to claim it. What you say to your insurance company's adjuster and how you say it can make a dramatic difference in how much you get paid. The more you know, the better the results.
Resort/Hotel/Motel Factors To Consider
Be sure to understand each of the following factors before engaging with the insurance company. Knowledge is the key to a successful claim outcome.
- What is my broker's/agent’s role?
- Does the adjuster work for us or the insurance company? Why they can't work for both. Conflict.
- Warranties and Protective Safeguard requirements. What do they mean? Can I still collect if I am not in full compliance?
- How quickly can I get started rebuilding?
- Does my risk manager have the requisite skill sets to negotiate a large property claim?
- What does Title 24 and handicap access mean to you and your claim?
- Is the insurance company using an independent building or equipment consultant to prepare a bid? Who are these consultants? Who are they working for? Do they only work for insurance companies?
- Is there coinsurance in my policy? What does it mean?
- How does my policy address increased costs due to new codes? If my coverage is limited, what can I do about it?
- Can I continue to pay my employees?
- What happens when the insurance company engages a forensic accountant? Who does that accountant work for?
- What are extra expenses? What can be included? Can I use extra expenses to offset shortfalls in property coverages?
- Will the insurance company continue to pay franchise fees while my resort/hotel/motel is closed?
- If my restaurant is destroyed but the hotel units are not impacted, will my business interruption pay for my loss of sales due to no restaurant being available?
- If I place guests in undamaged rooms, how does it affect my business income claim? Does it create a new liability?
- What happens if I place guests in other hotels I own? Does the insurance company get a credit?
- How is actual cash value determined? Why should I care?
- Can I compensate employees who help with cleaning or restoration?
- Replacement properties. Lease purchase strategy. Is it good for me?
- Will the insurance company pay for a construction manager?
- What is the difference between a schedule of values and a schedule of limits?
- Does the insurance company pay for professionals necessary to evaluate my claim? Are they working for me? Or them?
- Can I recast my financial statements? If so, why?
- What is the extended period of indemnity, and how does it work?
- What are expediting expenses? How do they differ from extra expenses?
- How do I project lost sales? Sales declines?
- Can I use proformas/budgets to calculate loss of income?
The Difference Public Adjusters Make
We work exclusively for YOU, not the insurance company. Our insurance professionals have managed and negotiated thousands of claims for nearly every type of natural and man-made disaster. Local in our approach, we have over forty offices across the U.S. and Canada, and an unmatched network of expert resources to efficiently mobilize and be at your side.