Adjusters International Pacific Northwest Testimonials

It became quite evident in the days following the fire that we were in over our heads. With the pressure from our insurance company to settle fast and low, hiring The Greenspan Co./Adjusters International was clearly the best decision we made. Not only did The Greenspan Co./Adjusters International have the available resources to accurately assess our loss and negotiate on our behalf, I also believe we would not have received the last installment of our settlement without your assistance.

The bottom line is that we simply could not have recovered from our disastrous fire without your professional assistance. Like most, I was initially skeptical of independent adjusters and at the time of the loss, I was positive I could go it alone. However, it soon became apparent that there would be no help forthcoming from my insurance carrier without prolonged negotiations on every issue. Turning those negations over to you allowed me to concentrate on returning my company to production and distribution. To those clients who will read this letter... The Greenspan Co./Adjusters International knows more about the insurance industry than the average businessman. Let them battle as equals with your carrier... the relatively small commission paid to The Greenspan Co./Adjusters International was more than made up for by the eventual size of the claim I received. I estimated they doubled what I could have negotiated myself... their accountants prepared documents prepared documents with teeth for me. The time they spent preparing spreadsheets and quantitative evidence freed my staff to resume normal duties. Simply returning to production, handling personnel issues, and sustaining sales and accounts is overwhelming enough.

...The fire was extremely disruptive to our business. It severely damaged much of our complicated equipment, destroyed much of our inventory and interrupted the start up of our major contract…Your team was on site and was totally devoted to our cause from the beginning. We are a very small organization and had neither the manpower nor the expertise necessary to properly assess and value the damage. By working with you we identified losses that we would have missed. Further, our bank and our customer were both impressed that we reached out to professionals to assist in resolving out claim. You kept us informed and kept your entire team fully engaged. Our initial concern was that we were too small to be of interest to you. You treated our loss in the same manner as you would have treated your own.

We were now faced with the problem of running our business and trying to formulate our claim to our Insurance Company. We realized very early that it was all we could do to try to continue our business, so we hired The Greenspan Co./Adjusters International to handle our Building, Personal Property and Loss of Earnings claims. We generally make good business decisions and hiring you was another good one...You came in and 'took the bull by the horns.' You gave us the direction we needed to maximize our recovery. You brought in the necessary experts to put our claim together in a quick and accurate fashion that gave rise to the great results we achieved.

Though I have owned several homes, I am not a contractor, and the many ins and outs of construction were somewhat mysterious to me. Since this was my first, and hopefully last fire, I am also unaware of the subtleties of negotiating with a reticent insurance company. These two elements would have made my claim to Safeco a walk in the park for them. It would have left me with tens of thousands of dollars less that I now have recovered, thanks to the diligent work of David Verbits, who was my advocate during this extremely complex process.

Our home of nearly 20 years was lost. Each part of the house, filled with so many fond memories, so many objects that held meaning for us, all now gone. Needless to say, we were stunned confused, bewildered, full of grief and vulnerable…We felt that we were meeting with someone who truly cared, who truly wanted to be helpful. We experienced Blair as warm and comforting. His kind sense of humor was much appreciated at this difficult time. He was, as Jillian remarked, like a ‘soft place to land’…Understandably, insurance companies and those they insure may differ on what a fair settlement might be. Dudley has been our stalwart and assertive advocate, insistent that things be fair and done correctly, treating our situation as if it were his own. It has felt great to feel that such a skillful negotiator has been in our corner. We certainly could not have done the job on our own, both because of our lack of knowledge regarding so many factors involved in the process, and our emotional state – not to mention the fact that, both of us being in business, the demands on our time and energy would have been overwhelming…We are now rebuilding our home. Though it remains difficult to let go of our attachment to what we have lost, thanks to the hard work of the Seattle branch of Adjusters International, we now have the resources to create a new home, which we think we will come to love as much as the other. Dudley and the team will continue to shepherd us throughout the process until it is completed. They have stood up for us. They have been fair and clear and professional. They have calmly guided us through what felt to us like stormy and overwhelming seas.

When our Oxnard location burned- a total loss- we were surrounded by adjusters wanting to talk to us. We were told by our insurance company not to talk to them. Needless to say we were very confused. We didn't even understand the coverage we had been paying for the last twenty years. From all the confusion emerged Jerry from your office who explained to us our options, and quelled our fears about how to proceed. His professionalism, along with his associates, was just the beginning of what turned out to be an incredible learning experience. Throughout the process your team was always professional, but most of all patient in answering the many questions I posed- sometimes the same one again and again… I am confident that had we not brought you on to our team, we would have left hundreds of thousands of dollars on the table. Your fair commission was worth every penny.

I am the executive director of the Historic Core Business Improvement District; an elected property based organization representing 150 properties in a 12-block area of downtown Los Angeles. Handling this matter myself was not a difficult task for me, since I am a former in-house trial attorney for Hartford Insurance Company and my present job requires the oversight of major development projects. My experience in business and law, however, gave me the wisdom to hire a professional to handle this loss. The most amazing aspect of the settlement is that even with my knowledge of the insurance and construction industry, the settlement amount was 100% above my estimate of my loss. Further, The Greenspan Co./Adjusters International also handled my tenants' losses, and instead of creating a conflict of interest as I expected, it created more harmony and a better working relationship with my tenants. My tenants did not have the feeling I was doing anything behind their backs since we all had the same adjusting company. In conclusion, The Greenspan Co./Adjusters International was professional and delivered beyond my expectations.