Adjusters International Pacific Northwest Testimonials

You immediately met with the adjuster for the insurance company and got him to agree to pull all the stock as it was smoke damaged. The adjuster merely wanted to clean the stock. You would not accept this, and your method for settlement was sustained. Had we not hired The Greenspan Co./Adjusters International, we would have ended up with smoke damaged stock and would have had to have had a fire sale. This is not what we are in business for.

In those first days, we felt comfortable that the expertise within our congregation along with the assurances from our insurance company’s adjuster were all that was needed to put the destruction behind us and allow us to rebuild. I believe this was the single biggest mistake we made in the process of our crises. Moving through the process, we became mired in a protracted disappointing, difficult negotiation with our insurance company. When The Greenspan Co./Adjusters International got involved, the insurance company’s offer was a little over two million dollars. When all was said and done, our negotiated settlement was just short of three and a half million dollars, over 60% increase! Drew and The Greenspan Co./Adjusters International earned every penny they charged. If I were to go back in time or had another claim of any kind the first call after 911 would be to The Greenspan Co./Adjusters International. They are worth it. We cannot recommend them highly enough.

Through the months that ensued, meeting and working with you and others of your team…we were most thankful for your efforts in interacting with the army of insurance consultants relative to the coinsurance, depreciation, and extra expenses items. Best of all, you were able to negotiate a settlement that was greater than three times the $2.5 million that the insurance underwriter had originally reserved for payment of the claim.

I can tell you I had no hesitation paying your fee as it was the wisest investment I have ever made. From the onset you set out a strategy in dealing with both the building, personal property and extra expense losses. Your team was extremely helpful in securing the information that we had trouble procuring for our claims process. We would have never been able to do it without you and your associates' help. My deepest gratitude goes to you and your abilities not only to increase substantially the collectible building proceeds, but to come up with the idea of having the building proceeds assigned over to us from the landlord so that we now have monies that we would not have otherwise recovered to go out and build a brand new automobile dealership. Your services paid us ten fold, and I would be happy to speak with any perspective clients in regards to your firm's services.

During the days that followed, many people appeared. Some were public adjusters and others were contractors. They all suggested that they could help us. As the dust settled and it became clear that there was no one on "our side," we began to think that maybe we could use some help. Maybe, just maybe, I was not as prepared for what lay a ahead as I thought. I met with you and Steve Severaid from your office. I met with others who offered similar services and as a result of these early meetings I set up interviews for the "final contestants" with our board of directors. It became clear during the interviews that Adjusters International was a "cut above the rest." It was clear that you would assemble a team that would represent our interests unfailingly regardless of the fact that you were located on the mainland. It became evident…from referrals and your intensity and conviction…that you were clearly the best choice for us. We never looked back. We cannot thank you enough for the wonderful job that you did. You were there for us every step of the way. You fought for us unwaveringly on difficult matters. You got us more than double what we probably would have gotten had we not hired you. You were worth every penny we paid you. We would never consider handling a claim of this size without you.

Mr. William Greenspan approached us the next day and we were very skeptical when he said he would ensure that we received the most from our insurance carrier. We decided to go ahead and have The Greenspan Co./Adjusters International represent us. We were very pleased with the professional way in which our claim was handled.

We are grateful that The Greenspan Co./Adjusters International was there to help us in the time of such a loss. Regretfully, our insurance adjuster was not an advocate to protect our interests. In fact, to the contrary, his lack of response and help got us tremendously concerned about our recovery. Fortunately, we met with you and your team shortly after the fire.

Wendy and I didn’t go into our first-ever meeting with a public adjuster without reservation and skepticism. How would Adjusters International deal with my insurance company? What would AI do to look out for my family’s needs? What is AI’s fee, and how can I possibly rebuild my home knowing that a portion of my settlement would go to a public adjuster? There was so much I didn’t understand, so much to learn, and on top of that Wendy and I had full-time jobs and six children to raise. Jessica Bivens answered my questions with confidence and an assertiveness that told me she would not be trampled on by our insurance company. At the same time she outlined, with sensitivity, where our family would be going from here in setting up housing, replacing items, requesting advances and otherwise making our family comfortable in a difficult situation. After several days of thought and prayer my relationship with AI and Jessica began...In the end, Wendy and I are so grateful that we went with AI. Jessica Bivens is an asset to the company, and she’s become a true friend. We are in our new home, have replaced our furniture and other property, and things are finally beginning to feel normal again. I have no doubt that Adjusters International has done for us what we would not have been able to do for ourselves. If anything, we would have become so frustrated with the process of dealing with our insurance company that we would not have received what we were entitled to. Thank you for relieving our fears and for helping us reclaim our home.