Adjusters International Pacific Northwest Testimonials

You and your firm showed us a level of professionalism, customer service and expertise that is beyond reproach. Being in the real estate and construction business for over forty years we had assumed that we could handle a claim like this, but it became clear that we needed an advocate like yourself that understands the inner workings of the insurance business and the ability to resolve a large claim like ours.

On behalf of General Cigar I want to thank you for your comprehensive and diligent work in helping us settle our insurance claims covering the assets destroyed in the…fire…Especially difficult was the seed claim recovery where a great deal of analysis and persistence was required for this valuable asset.

Although our insurance adjuster told us we would have no problem with our recovery, it soon became apparent that the logistics to prove the claim would be overwhelming. It was through your abilities and aggressive and tenacious approach to the Insurer that we recovered the maximum amount due us under our policies of insurance. We have no doubt that it was due to your careful and detailed computation of our claims as well as sophisticated follow-through and negotiation which yielded a more than satisfactory recovery along with a minimum of hassle to our management. Your assistance allowed us to concentrate our energies in rebuilding our complex and providing our guests the same standard of care to which they expected and we prided ourselves.

We were totally bewildered when we realized we had suffered extensive damage and did not have the slightest idea what to do. Fortunately, I called you early the next morning and that same morning you arrived, arranged for the clean-up, introduced us to appropriate contractors to assess and repair the damage and successfully negotiated an appropriate settlement with the insurance carrier. We will be eternally grateful to you, not only for your professionalism, but for your real concern and caring attitude that helped us get through that period.

Gary went to great lengths to understand our business and method of recordkeeping and put in that 'extra effort' at the times that it was most needed.

The problem now facing us was how do we run our business and get it back on its feed and deal with our insurance company at the same time…After making several calls to past clients of yours and knowing my sister had her fire claim handled by you, it was quite obvious at that point that The Greenspan Co./Adjusters International would be our representative….Arnie quickly reviewed our coverage and met with the insurance company adjuster. The adjuster was of the opinion that certain items were not covered and/or not covered at Selling Price. Arnie had different opinions and in the end our claim was settled in full and at Selling Price on all of the goods Arnie said should be settled that way.

We are really pleased with the results of your efforts and services on this highly important matter…Your experience and guidance got us a very satisfactory result.”

“The Greenspan Co. / Adjusters International stayed on top of the carrier throughout the drawn out claim process…One of the biggest benefits of working with The Greenspan Co. / Adjusters International was on our business interruption claim. While I have many years of experience with US GAAP, UK GAAP and IFRS – the accounting for our BI claim was essentially a new form of accounting…The total claims ended up being just under $50 million…The company did not have the internal resources to take on major workload of complying with all the carrier’s information requests, nor did it have the experience necessary to handle such a claim. Hiring The Greenspan Co. / Adjusters International was a wise and prudent decision as without its input, guidance, assistance and perseverance; we would not have recovered the amount of funds we did and our claims would still be pending and even worse without the significant advances at the behest of The Greenspan Co. / Adjusters International to the carrier, the company could have suffered even more severe financial consequences. I would highly recommend The Greenspan Co. / Adjusters International to others based on their experienced and committed team.

It is difficult to describe all of the things done to help us through the loss because The Greenspan Co./Adjusters International assisted in so many ways. So I will merely hit the high points. In our experience, The Greenspan Co./ Adjusters International's services were invaluable in four areas:

* Identification of important categories of loss which we might have overlooked, and guidance in compiling the data necessary to support the claim.
* Negotiation of temporary living expenses based on a fair rental value for our home, as furnished before the fire.
* Successful and prompt negotiation of a settlement on each component of the claim, including securing for us liberal advances when they were needed to pay contractors and other providers of service.
* Wielding quiet but very powerful influence in the continuing dialogue with the insurance carrier on one hand, and the reconstruction and contents restoration contractors on the other. The Greenspan Co./Adjusters International has a relationship with principals in this industry much like the relationship between a large construction firm and subcontractors in the trades…Susan and I particularly appreciate the easy communication we have had with you and the prompt professionalism with which all our requests were handled.